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Support

Thank you for using Docusar. This page explains how to get support, where to find answers, and how to reach us if you need help.

Before You Contact Us​

Many questions are already answered in our documentation and FAQ. Before reaching out, please check:

  • FAQ — the most common questions about Docusar, pricing, licensing, and customization
  • Documentation — full guides on how to install, customize, and deploy Docusar
  • Update Guide — how to update Docusar without losing your content

If your question is answered there, you will save time and get back to building faster.

What We Support​

We provide support for:

  • Template issues — bugs, errors, or problems with the Docusar template
  • Installation help — if you are stuck setting up Docusar locally
  • Customization questions — how to change something in the theme
  • Update guidance — how to update Docusar safely
  • Purchase questions — questions about buying Docusar or Nocturne Pro

We do not provide support for:

  • Custom code changes you have made to the theme
  • Third-party plugins or services not included with Docusar
  • General Docusaurus or React questions (please refer to official docs)
  • Server or hosting issues (contact your hosting provider)

How to Reach Us​

The fastest way to get support is through our contact page:

https://docusar.pages.dev/contact

Fill out the contact form with:

  • Your name
  • Your email
  • A clear description of your question or issue
  • Any relevant screenshots or error messages

We reply within 24 hours on business days.

Response Time​

We aim to respond within 24 hours on business days. If you contact us on a weekend or holiday, we will get back to you on the next business day.

Complex issues may take longer to resolve, but we will keep you updated on our progress.

Custom Builds and Services​

If you need more than Docusar offers — a custom documentation site, a full web app, or a specific integration — we offer custom development services through Fiverr.

We can help with:

  • Custom Docusaurus architecture — built from scratch or based on Docusar
  • Headless CMS integration — Decap CMS, Tina CMS, Sveltia CMS
  • Custom design and branding — tailored to your brand
  • Migration from other platforms — move from WordPress, GitBook, or others
  • Any stack — Docusaurus, Astro, Next.js, Gatsby, Jekyll

All custom projects are secured via Fiverr escrow, with 72+ verified reviews. You can hire us here:

https://www.fiverr.com/creativitas/create-your-custom-website-and-app

Updates and Announcements​

For updates, new versions, and announcements about Docusar, visit the official site:

https://docusar.pages.dev/

The update guide explains how to safely update Docusar without losing your content:

https://docusar.pages.dev/docs/update-docusar

Report a Bug​

If you find a bug in Docusar, please report it through our contact page with:

  • A clear description of the bug
  • Steps to reproduce it
  • Screenshots or error messages
  • Your environment (OS, browser, Node version)

We take bug reports seriously and will fix them as quickly as possible.

Feedback and Suggestions​

We are always looking to improve Docusar. If you have feedback or suggestions, we would love to hear from you. Reach out through our contact page and let us know what you think.

Thank You​

Thank you for choosing Docusar. We appreciate your support and hope Docusar helps you build documentation that sells.

If you have any questions, do not hesitate to reach out:

https://docusar.pages.dev/contact

We reply within 24 hours.